LIFEARC Private Wealth Privacy Policy
Read about how LIFEARC Private Wealth ABN 95 626 351 317 (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a secure and responsible manner.
Privacy commitment
We are committed to protecting your privacy and handling your personal information in a secure and responsible manner. Your privacy is important to us.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We recognise the sensitive nature of personal information, and we are committed to protecting your privacy. This necessitates us obtaining and holding detailed information which personally identifies you and/or contains information or an opinion about you (“personal information”).
This Privacy Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of the privacy laws, how you can access the personal information we hold about you and how to have that information corrected.
Read below about how we collect, protect, use, and share your personal information.
This policy is subject to change from time to time. We may change this Privacy Policy from time to time by publishing changes to it on our website regularly to ensure that you are aware of any changes to this Privacy Policy.
What information do we collect?
Our ability to provide you with a comprehensive financial planning and advice service is dependent on us obtaining certain personal information about you. We may collect personal information necessary to provide our services, including:
Identity and contact: name, date of birth, address, email, phone; government-related identifiers where required by law (e.g., TFN).
Financial profile: income, expenses, assets, liabilities, superannuation, investments, insurance, goals and risk profile, tax residency.
Employment and professional: employer, occupation, qualifications.
Sensitive information (with consent or as permitted by law): e.g., health information for risk insurance
Credit information (if you seek credit assistance): credit applications, repayment history information, default information, credit scores and credit reports from credit reporting bodies
Digital interaction data: device/browser type, IP address, pages accessed, cookies or similar technologies.
Information relevant to your financial goals and objectives
Any other information you provide to us directly
We use your information to enable us to manage your ongoing requirements and our relationship with you. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may also collect information through our website, including cookies and analytics data.
We may also use your information internally to help us improve our services and resolve any problems.
Appropriate advice may not be able to be given without complete, accurate and thorough information relating to your financial circumstances, needs and objectives. By providing insufficient or incomplete information, you risk making a financial commitment that may not be appropriate to your needs. If any of the personal information in this advice is incorrect you need to notify us immediately.
How we collect and use your personal information
We collect personal information in a number of ways, including:
Directly from you: meetings, calls, emails, secure forms/portals, application and fact-find documents.
From third parties (with authority or where reasonable and lawful): your accountant, lawyer, employer, superannuation/insurance/product providers, credit reporting bodies, identity verification services, and publicly available sources.
Through our website (including enquiry forms)
From publicly available sources where appropriate
If you do not provide requested information, we may be unable to provide services or meet legal obligations.
We use your personal information to:
Provide financial advice and consulting services
Develop and implement financial strategies
Communicate with you regarding your financial affairs
Comply with legal and regulatory obligations
Improve our services and client experience
How we hold and protect your personal information
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure.
We ensure your information is safe by:
Protecting all computer-based information through the use of access passwords on each computer and on each program; and
Backing up data regularly and storing it securely off site.
We maintain physical security over our paper and electronic data and premises, by using locks and security systems.
Disclosure of Personal Information
We do not sell, trade, or rent your personal information to others. We may disclose your personal information to trusted third parties where necessary, including:
Accountants, lawyers, and other professional advisers
Financial institutions and product providers
Service providers and technology partners
Regulatory bodies where required by law
We take reasonable steps to ensure all third parties handle your information securely and in accordance with privacy obligations.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
We are obliged pursuant to the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission.
Data Security and Retention
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes secure systems, restricted access, and confidentiality obligations for our team.
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security.
We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We do not use government identifiers (e.g., TFN) as our own and only handle them as permitted by law. We limit collection/use of sensitive information as noted above.
We hold the information we collect from you within our electronic computer database but we may also retain some paper-based records.
In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers in Australia who are also regulated by the Privacy Act.
We implement administrative, technical and physical safeguards to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep information only as long as needed for our purposes and legal obligations, then de-identify or securely destroy it.
Access and Correction
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.
To do so, please contact us using the details below.
In some limited cases, we may need to refuse access to your information or refuse a request for correction. If we refuse access or correction, we will explain why and how to complain.
Cookies and Website Data
Our website may use cookies and analytics tools to enhance user experience and understand website usage.
Anonymous Data: We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed, and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
Cookies: In order to collect this anonymous data, we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer, and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it.
You can adjust your browser settings to refuse cookies if you prefer. Blocking cookies may impact functionality. Third-party sites are responsible for their own privacy practices.
Marketing: We may use your contact details to provide information about services that may be relevant to you. You may opt out at any time by contacting us.
Notifiable Data Breaches
If a data breach is likely to result in serious harm, we will promptly assess and, if eligible, notify affected individuals and the Office of the Australian Information Commissioner, with recommended steps you can take.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
LIFEARC Private Wealth
E-mail: enquiry@lifearcprivatewealth.com.au
Address: Suite 1.04, 50 Margaret Street, Sydney NSW 2000
Complaints
We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us first. Please call us, send us an email or place your complaint in writing to our office.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
What information do we collect?
Our ability to provide you with a comprehensive financial planning and advice service is dependent on us obtaining certain personal information about you. We may collect personal information necessary to provide our services, including:
Identity and contact: name, date of birth, address, email, phone; government-related identifiers where required by law (e.g., TFN).
Financial profile: income, expenses, assets, liabilities, superannuation, investments, insurance, goals and risk profile, tax residency.
Employment and professional: employer, occupation, qualifications.
Sensitive information (with consent or as permitted by law): e.g., health information for risk insurance
Credit information (if you seek credit assistance): credit applications, repayment history information, default information, credit scores and credit reports from credit reporting bodies
Digital interaction data: device/browser type, IP address, pages accessed, cookies or similar technologies.
Information relevant to your financial goals and objectives
Any other information you provide to us directly
We use your information to enable us to manage your ongoing requirements and our relationship with you. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may also collect information through our website, including cookies and analytics data.
We may also use your information internally to help us improve our services and resolve any problems.
Appropriate advice may not be able to be given without complete, accurate and thorough information relating to your financial circumstances, needs and objectives. By providing insufficient or incomplete information, you risk making a financial commitment that may not be appropriate to your needs. If any of the personal information in this advice is incorrect you need to notify us immediately.
How we collect and use your personal information
We collect personal information in a number of ways, including:
Directly from you: meetings, calls, emails, secure forms/portals, application and fact-find documents.
From third parties (with authority or where reasonable and lawful): your accountant, lawyer, employer, superannuation/insurance/product providers, credit reporting bodies, identity verification services, and publicly available sources.
Through our website (including enquiry forms)
From publicly available sources where appropriate
If you do not provide requested information, we may be unable to provide services or meet legal obligations.
We use your personal information to:
Provide financial advice and consulting services
Develop and implement financial strategies
Communicate with you regarding your financial affairs
Comply with legal and regulatory obligations
Improve our services and client experience
How we hold and protect your personal information
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure.
We ensure your information is safe by:
Protecting all computer-based information through the use of access passwords on each computer and on each program; and
Backing up data regularly and storing it securely off site.
We maintain physical security over our paper and electronic data and premises, by using locks and security systems.
Disclosure of Personal Information
We do not sell, trade, or rent your personal information to others. We may disclose your personal information to trusted third parties where necessary, including:
Accountants, lawyers, and other professional advisers
Financial institutions and product providers
Service providers and technology partners
Regulatory bodies where required by law
We take reasonable steps to ensure all third parties handle your information securely and in accordance with privacy obligations.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
We are obliged pursuant to the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission.
Data Security and Retention
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes secure systems, restricted access, and confidentiality obligations for our team.
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security.
We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you within our electronic computer database but we may also retain some paper-based records.
In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers in Australia who are also regulated by the Privacy Act.
We implement administrative, technical and physical safeguards to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep information only as long as needed for our purposes and legal obligations, then de-identify or securely destroy it.
Access and Correction
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.
To do so, please contact us using the details below.
In some limited cases, we may need to refuse access to your information or refuse a request for correction. If we refuse access or correction, we will explain why and how to complain.
Cookies and Website Data
Our website may use cookies and analytics tools to enhance user experience and understand website usage.
Anonymous Data: We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed, and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
Cookies: In order to collect this anonymous data, we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer, and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it.
You can adjust your browser settings to refuse cookies if you prefer. Blocking cookies may impact functionality. Third-party sites are responsible for their own privacy practices.
Marketing: We may use your contact details to provide information about services that may be relevant to you. You may opt out at any time by contacting us.
Notifiable Data Breaches
If a data breach is likely to result in serious harm, we will promptly assess and, if eligible, notify affected individuals and the Office of the Australian Information Commissioner, with recommended steps you can take.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
LIFEARC Private Wealth
E-mail: enquiry@lifearcprivatewealth.com.au
Address: Suite 1.04, 50 Margaret Street, Sydney NSW 2000
Complaints
We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us first. Please call us, send us an email or place your complaint in writing to our office.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
What information do we collect?
Our ability to provide you with a comprehensive financial planning and advice service is dependent on us obtaining certain personal information about you. We may collect personal information necessary to provide our services, including:
Identity and contact: name, date of birth, address, email, phone; government-related identifiers where required by law (e.g., TFN).
Financial profile: income, expenses, assets, liabilities, superannuation, investments, insurance, goals and risk profile, tax residency.
Employment and professional: employer, occupation, qualifications.
Sensitive information (with consent or as permitted by law): e.g., health information for risk insurance.
Credit information (if you seek credit assistance): credit applications, repayment history information, default information, credit scores and credit reports from credit reporting bodies.
Digital interaction data: device/browser type, IP address, pages accessed, cookies or similar technologies.
Information relevant to your financial goals and objectives.
Any other information you provide to us directly.
We use your information to enable us to manage your ongoing requirements and our relationship with you. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may also collect information through our website, including cookies and analytics data.
We may also use your information internally to help us improve our services and resolve any problems.
Appropriate advice may not be able to be given without complete, accurate and thorough information relating to your financial circumstances, needs and objectives. By providing insufficient or incomplete information, you risk making a financial commitment that may not be appropriate to your needs. If any of the personal information in this advice is incorrect you need to notify us immediately.
How we collect and use your personal information
We collect personal information in a number of ways, including:
Directly from you: meetings, calls, emails, secure forms/portals, application and fact-find documents.
From third parties (with authority or where reasonable and lawful): your accountant, lawyer, employer, superannuation/insurance/product providers, credit reporting bodies, identity verification services, and publicly available sources.
Through our website (including enquiry forms).
From publicly available sources where appropriate.
If you do not provide requested information, we may be unable to provide services or meet legal obligations.
We use your personal information to:
Provide financial advice and consulting services.
Maintain records.
Develop and implement financial strategies.
Communicate with you regarding your financial affairs.
Comply with legal and regulatory obligations.
Improve our services and client experience.
Manage complaints, legal claims and compliance requirements.
How we hold and protect your personal information
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure.
We ensure your information is safe by:
Protecting all computer-based information through the use of access passwords on each computer and on each program; and
Backing up data regularly and storing it securely off site.
We maintain physical security over our paper and electronic data and premises, by using locks and security systems.
Disclosure of Personal Information
We do not sell, trade, or rent your personal information to others. We may disclose your personal information to trusted third parties where necessary, including:
Accountants, lawyers, and other professional advisers.
Financial institutions and product providers.
Service providers and technology partners.
Regulatory bodies where required by law.
We take reasonable steps to ensure all third parties handle your information securely and in accordance with privacy obligations.
We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.
We are obliged pursuant to the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission.
We use and disclose information for these purposes, for related purposes you would reasonably expect, with your consent, or as required or authorised by law.
Some recipients may be located overseas or may store data overseas. Where we disclose information overseas, we take reasonable steps to ensure it is protected consistently with the Australian Privacy Principles.
Data Security and Retention
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes secure systems, restricted access, and confidentiality obligations for our team.
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security.
We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you within our electronic computer database but we may also retain some paper-based records.
In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers in Australia who are also regulated by the Privacy Act.
We implement administrative, technical and physical safeguards to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep information only as long as needed for our purposes and legal obligations, then de-identify or securely destroy it.
Access and Correction
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.
To do so, please contact us using the details below.
In some limited cases, we may need to refuse access to your information or refuse a request for correction. If we refuse access or correction, we will explain why and how to complain.
Cookies and Website Data
Our website may use cookies and analytics tools to enhance user experience and understand website usage.
Anonymous Data: We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed, and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
Cookies: In order to collect this anonymous data, we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer, and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it.
You can adjust your browser settings to refuse cookies if you prefer. Blocking cookies may impact functionality. Third-party sites are responsible for their own privacy practices.
Notifiable Data Breaches
If a data breach is likely to result in serious harm, we will promptly assess and, if eligible, notify affected individuals and the Office of the Australian Information Commissioner, with recommended steps you can take.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
LIFEARC Private Wealth
E-mail: enquiry@lifearcprivatewealth.com.au
Address: Suite 1.04, 50 Margaret Street, Sydney NSW 2000
Complaints
We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us first. Please call us, send us an email or place your complaint in writing to our office.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).